Microsoft Shipping and Return Policy

*Privilege is not applied to shipping fee, taxes, and extra charge / surcharge.
*Privilege is not applicated to Office O365 Home items, or using incorrect or broken links for purchase.
*Privilege is applicated to the order which have been approved by Microsoft, for the Microsoft application ecosystem.
*Privilege is applicated to the digital products which is purchased through the Windows 10 or Microsoft online store.
*Privilege is not applicable to Business Deal, Microsoft Education Store and Trade-In Program.

Please note the following to ensure orders can be tracked and entitled Cashback:
1.MUST login to your account on HK.SHOP.COM and redirect to partner store’s website by clicking the ‘Shop Now’ button
2.Avoid installing any Pop-Up Blocker on your window browser
3.Avoid using any mobile devices for online shopping (e.g., mobile, tablet), as some mobile websites cannot track the transaction
4.Do not open more than one window browser of the same partner store at the same time
5.After placing the first transaction, all window browsers must be closed before the next transaction, and must start over again by clicking the ‘Shop Now’ button to redirect to partner store’s website
6.Please check out immediately after placing all the items in the shopping cart, do not clear your browser history or cookies before check out, and stay on the successful payment page for at least 2 minutes